What is Phishing?

In computing, phishing is an attempt to criminally and fraudulently acquire sensitive information, such as usernames, passwords and credit card details, by masquerading as a trustworthy entity in an electronic communication.

More information can be found on Wikipedia.

How do I avoid becoming a victim?

Hotkey staff members will never ask you for your username or password via e-mail. If you ever receive an e-mail asking for any of these things then it is most likely fraudulent. Another thing to lookout for is e-mails with links in them that ask for password resets, which is another practice that Hotkey does not follow.

 If you ever have any doubt about any suspicious looking e-mails please call Hotkey support

What do I do if I have become a victim?

You must immediatley phone Hotkey Support (1300 HOTKEY) and organise for a password change. This will make sure that the malicious person cannot use your details for anything malicious.