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What is Phishing (pronounced "fishing")?

In computing, phishing is an attempt to criminally and fraudulently acquire sensitive information, such as usernames, passwords and credit card details, by masquerading as a trustworthy entity in an electronic communication.

How do I avoid becoming a victim?

Hotkey staff members will never ask you for your username or password via e-mail. If you ever receive an e-mail asking for these things then it is most likely fraudulent. These e-mails may have links in them which take you to a site that asks you to reset your password by typing it in. This is another practice that Hotkey does not follow.

If you ever have any doubt about any suspicious looking e-mails please call Hotkey support

What do I do if I have become a victim?

You should immediately phone Hotkey Support (1300 HOTKEY) and ask to change your password. This will make sure that unauthorised people cannot use your details for anything.

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